Return & Refund Policy
Effective Date: July 9, 2025
At BMT Agency, we are committed to delivering a seamless experience in artist booking and event management. Please review our return and refund policy below before making a purchase.
1. Return & Exchange Policy
- Please note that returns and exchanges are not accepted at this time.
- Once an order is placed—whether for merchandise, bookings, or services—it is considered final.
- This includes all artist bookings, promotional packages, and event-related services.
2. 1-Day Reporting Window for Defective Products
If you receive damaged or defective goods, please report it to us within 1 day (24 hours) of delivery:
- Contact us at info@bmtagency.in with your order number and a clear photo/video of the defect.
- If the claim is approved, we will arrange a replacement or issue a refund.
3. Non-Returnable & Non-Refundable Items
The following are non-returnable and non-refundable:
- Artist or celebrity bookings
- Event services
- Promotional or advertising packages
- Digital services or content
- Merchandise once worn, damaged, or used
4. Cancellation Policy
- Orders can only be canceled within 24 hours of purchase, provided they haven’t been processed.
- After this period, all sales are final.
5. Contact Information
If you have questions about this policy, reach out to us at:
Email: info@bmtagency.in
Address: Crystal Plaza, A‑605/608, Opp. Infiniti Mall, Phase D, Shastri Nagar, Andheri West, Mumbai, Maharashtra 400053
